# How to Freeze/Disable User Account

* Click **Admin Menu** on the top-right corner of the platform.
* From the drop-down menu, click **Users**
* Search for the user using **Search for Users** box
* Under **STATUS** column, click the green tick mark once to freeze/disable user account

{% hint style="danger" %}
Once deactivated, user will not be able to login to their account.
{% endhint %}

* Under **STATUS** column, Click the grey circle once to activate learner account


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