> For the complete documentation index, see [llms.txt](https://gca-2.gitbook.io/ac-learning-platform-user-guidebook/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://gca-2.gitbook.io/ac-learning-platform-user-guidebook/general/how-to-reset-your-password.md).

# How to reset your password

The following instructions and associated snapshots will guide you as to how to reset your password on the learning portal.

{% hint style="info" %}
Remember to ask your course administrator when you need further assistance.
{% endhint %}

**To reset your password:**

* Open your internet browser and navigate to the learning portal website address
* Click the **SIGN IN** button at the top-right corner

  <figure><img src="/files/eCFrMiejrxzkYUpFXj11" alt=""><figcaption></figcaption></figure>
* On the pop-up window, Click **Forgot Your Password?**

<img src="/files/WTDtzjLhECSfMLfsQKVg" alt="" width="344">

* On the pop-up window, write your *Username* or *email*

<img src="/files/Df2PgyVX2iXnvFkGnIID" alt="" width="345">

* Click **SEND RESET LINK**
* Further instructions with a password reset link have been sent to the email address you entered

{% hint style="danger" %}
Password reset link is valid for 24 hours. After 24 hours, the reset link provided in the password recovery email will expire.
{% endhint %}

<img src="/files/OpZuHN7sqrqqxp9PQT2Z" alt="" width="345">

* Follow the instructions and click on the password reset link
* On the pop-up window, write your new password in *New password* and *Retype new password* fields

<img src="/files/QkAWv6Zw50vkRGUTiF3R" alt="" width="383">

* Click **CHANGE PASSWORD**

{% hint style="success" %}
Congratulations! you have successfully changed your password
{% endhint %}

* Click **Sign in**
* On the pop-up window, write your *Username* and *Password*

<img src="/files/Eod4d0p1NOoRa03qUOtL" alt="" width="344">

* Click **SIGN IN**
* You will land on *Home Page*

### Video Tutorial Guide

For a complete step-by-step walkthrough, watch the tutorial video below.

{% embed url="<https://youtu.be/psPLm0anED0>" %}

The video covers:

* Opening the learning portal
* Accessing the Forgot Password option
* Entering your username or email
* Receiving the password reset email
* Creating a new password
* Signing back into the learning platform